Last Updated: March 2026
At Immaculate Service Apartments, your privacy is as important as your comfort. This policy explains how we handle your personal data.
1. Information We Collect
We collect information necessary to provide an “Immaculate” experience:
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Personal Details: Name, email address, phone number, and nationality.
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Identification: Encrypted copies of government-issued IDs for security verification.
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Transaction Data: Payment history and booking preferences (processed via secure third-party gateways like Paystack/Stripe).
2. How We Use Your Data
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Booking Management: To process reservations, send “Purchase Activated” alerts, and provide check-in instructions.
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Real-Time Communication: We use your phone number for automated WhatsApp Notifications regarding your stay and security alerts.
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Personalization: To tailor our concierge services to your specific needs during your stay.
3. Data Protection & Sharing
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Security: We use SSL encryption and secure server protocols to protect your data. Your ID documentation is stored in a restricted environment and is only accessible by authorized management for verification purposes.
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Third Parties: We never sell your data. We only share information with essential service providers (e.g., payment processors) or when required by law.
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Retention: We retain your data only as long as necessary for tax, legal, and accounting purposes.
